Crisis Intervention

We have friendly, non-judgemental staff, based in our refuge accommodation houses, who are experienced in giving information and assistance over the telephone to women, third party advocates and professionals working with women who are experiencing or have experienced abuse and are in crisis.

Our staff are available to give information regarding BWA services, options for what steps to take in crisis situations, safety planning, options for practical, legal and risk reducing measures and provision of information on other specialist services across the district and beyond.

Refuge Accommodation Provision

Our refuge accommodation is accessible to women with or without children who need a safe and confidential place to stay. Staff provide a range of support to women and children who have experienced domestic abuse. For more information on how we deliver this support click here.

Our refuges have staff on site Monday to Friday 9am-5pm. Outside of these hours' clients can contact staff in case of emergencies (e.g. in relation to housing management, health and safety, safeguarding or high risk personal safety issues.)

Referrals for refuge accommodation can be made during office hours via our public telephone numbers and outside of normal office hours via our answerphone directing referrals to our local authority Homeless and Housing provision or the Women's Aid helpline.

Our Refuges offer temporary accommodation up to a maximum of 2 years (in exceptional circumstances). Our aim is to empower our clients, to help them take control of their lives and move on to independent living as soon as is practical, possible and safe to do so, depending on individual support needs and risks.

The service provides comprehensive housing management and support services for women and their children. We work with clients to promote and encourage client involvement in the services they receive and provide a range of services to meet individual needs including one-to-one support, group sessions / group work, house meetings, client consultation and feedback.

We have specialist support staff on site for children and young people and provide a range of one-to-one, group, family support sessions, play sessions, therapeutic group work, trips and outings, parenting and educational support, advocacy and multi-agency support.

We are able to accommodate clients with generic and complex needs based on initial referral, needs and risk assessment. We also have specialist units of refuge accommodation for BAME clients, those with limited mobility, sensory impairment, assistance dogs and clients who require care either from a personal carer, or where paid care is required.

All refuges are fully furnished, ready for occupation and have a minimum of one communal lounge, laundry, staff office, playroom and outdoor garden / play equipment. There is a mixture of communal and self-contained accommodation across 4 refuge buildings.

Clients are expected to pay rent (either from earned income / savings / claim for housing benefit), however where clients have no recourse to public funds it is expected that funding via DDV concession or payment from local authority / immigration and asylum units will be in place.

In addition, clients are expected to pay a weekly personal service charge out of their own income which covers charges for heat, light, water, television licence etc.

Our Bradford Refuge has 6 units of accommodation for women with or without children

1 x 2 bed units (single woman or woman and up to 1 child)

3 x 3 bed unit (woman and up to 2 children)

2 x 4 bed unit (woman and up to 3 children)

In addition, and depending on the size of the unit cots are also available

All families share one bedroom and there is a limited option to vary the number of children per room to suit families. There is a shared kitchen / dining room (with multiple cooking facilities and highchairs available), a lounge, laundry, playroom and garden. Clients have their own lockable cupboards in the kitchen, a fridge and TV in their bedroom. 2 families share a bath / shower room and toilet.

Our Oasis BAME Refuge has 9 units of accommodation for women with children (the woman and / or child must consider themselves as BAME

3 x 2 bed units (woman and up to 1 child)

2 x 4 bed units (woman and up to 3 children)

2 x 5 bed units (woman and up to 4 children)

2 x 8 bed units (woman with up to 7 children)

In addition, and depending on the size of the unit cots are also available

There is a limited option to vary number of children per room to suit families. Each family has the use of one or more bedrooms, a bath / shower, toilet and drink making facilities within their own unit. 2 families share a kitchen / dining room (however one of the kitchens is shared by 3 families) and highchairs are available. There is a shared lounge, laundry, playroom and garden. Facilities for wheelchair users or those with limited mobility include accessible bedrooms, lounge, laundry, cooking facilities, playroom, bath/shower room, toilet, garden and access to staff office for support/key work.

Our Keighley Refuge (A) has 6 units of accommodation

1 x 1 bed unit (single woman)

2 x 2 bed units (woman and up to 1 child)

3 x 4 bed units (woman and up to 3 children)

In addition, and depending on the size of the unit cots are also available.

Each woman / family has the use of at least one bedroom, containing 2 single beds, additional bunk rooms for women with more than one child may be allocated but it will depend on the ages of the children and size of other families using the shared space/facilities. 2 families share a kitchen / dining room with highchairs available, bath / shower room and a toilet. All units have their own TV and sink unit. There is a shared lounge, laundry, playroom and garden. Facilities for wheelchair users or those with limited mobility include accessible bedrooms, lounge, laundry, cooking facilities, playroom, bath / shower room, toilet, garden and access to staff office for support / key work.

Our Keighley Refuge (B) has 5 units of accommodation

4 x 4 bed units (woman and up to 3 children)

1 x 5 bed unit (woman and up to 4 children)

In addition, cots are also available.

Each unit consists of a self-contained flat with 2 bedrooms, bath / shower room, living room, kitchen / dining room with highchairs available. There is a shared lounge, laundry, playroom and garden. Facilities for wheelchair users or those with limited mobility include accessible bedrooms, lounge, laundry, cooking facilities, playroom, bath/shower room, toilet, garden and access to staff office for support/key work.